Jitase's Privacy Policy – Your data is our responsibility

Jitase is a trusted and transparent online gaming platform for players in Bangladesh. We understand that your personal information is highly sensitive, and protecting it is your top priority — which is why Jitase always treats your privacy as its highest concern.

This Privacy Policy explains in detail what information Jitase collects, why it is collected, how it is used, and when it may be shared with third parties. Our goal is to ensure every Jitase member can use our platform with complete confidence.

Jitase's Privacy Policy ("Policy") applies equally to the Jitase website, mobile application, and all associated digital services. This Policy has been prepared in accordance with international data protection standards.

Jitase's privacy policy is built on three core principles: transparency, security, and user control. We believe you own your personal data — Jitase is simply its responsible custodian.

• This policy applies to all Jitase members and visitors.
• Third-party websites have their own privacy policies, which are not covered by Jitase.
• Members will be notified in advance of any policy changes.
• For any questions, please reach out to our support team.

Jitase only collects information that is strictly necessary to provide our services. We never request excessive or unnecessary data. The table below outlines what Jitase collects and why.

Jitase uses collected data solely for specific purposes. There is a clear reason behind every use of your information. The purposes are as follows under Jitase's Privacy Policy:

• To create, verify, and manage your account.
• To process financial transactions and prevent fraud.
• To comply with regulatory requirements and implement AML (Anti-Money Laundering) policies.
• To provide customer support and resolve complaints.
• To ensure responsible gaming and identify problematic behavior.
• To improve platform security and performance.
• To send you promotional offers and updates with your consent.
• To fulfill legal obligations and resolve disputes.

Jitase never sells your data to advertisers or data brokers. That is our core commitment.

Jitase retains your data only for as long as necessary to provide our services or as required by law. Certain information may be kept for a specified period even after account closure.

• Active account data: for as long as the account remains active.
• Financial transaction records: up to 7 years as required by law.
• KYC verification data: up to 5 years after account closure.
• Customer support communications: retained for up to 3 years after the issue is resolved.
• Technical logs: up to 12 months.

Once the retention period expires, Jitase securely deletes or anonymises your data so that it can no longer be used to identify you.

A core principle of Jitase's Privacy Policy is not sharing your data with others. That said, there are specific circumstances where sharing becomes necessary.

• Payment Providers: Limited data is shared with approved payment gateways, including Mobile Pay, Nagad, and Rocket, solely to process transactions.
• Game Providers: Limited data required for Live Casino or slots games may be shared with the game provider.
• Legal Authority: Disclosure of information is mandatory when required by a court order or a lawful request from a government authority.
• AML Verification: Certain information may be shared with regulatory authorities as required for anti-money laundering compliance.
• Business Partners: Shared with a limited number of technology partners under strict confidentiality agreements.

Jitase uses cookies and similar tracking technologies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to not function properly.

Jitase uses industry-leading technology to protect your data. Our multi-layered security infrastructure ensures no unauthorized party can access your information.

• SSL/TLS 256-bit encryption applied to all data transfers.
• Two-factor authentication (2FA) — applied at account login.
• Firewall and DDoS protection — at the server level.
• Regular security audits and penetration testing.
• Access Control – only authorized personnel can access your data.
• Real-time fraud detection system.
• Data Backup – secure and encrypted.

Under Jitase's privacy policy, you have the following rights over your personal data. Contact customer support to exercise any of these rights.